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 Telephony Solutions Offering your business multiple voice and data solutions is our objective. With IP Telephony your business can enjoy total communication integration. One of the many benefits of VoIP is simplifying your involvement with multiple service providers. In addition to reducing the number of providers, your company can benefit from minimizing costly telecommunications bills, with features such as unlimited local and long distance, and broadband Internet access. We will help your company find the right business communication solutions thorough program partnerships with Avaya and Cisco Systems. Avaya As a certified Avaya Business Partner, Monettech’s high quality Avaya phone products include: Partner Advanced Communication Systems, Merlin Magix Systems and Definity Systems. Avaya’s Partner ACS offers a wide array of features and capabilities for small-to-medium sized businesses. Avaya’s Merlin Magix is the right choice for small-to-medium sized businesses looking for the next level in digital voice and data communications. Magix provides seamless integration of voice, video conferencing, e-mail and other features to meet your specific needs. The Definity system is the most extensive of standard telephone systems and is designed for large businesses that need sophisticated call-handling capabilities. This world-class switch is appropriate for companies with over 200 employees who are looking for a sophisticated system to handle their mission-critical needs. Voice Mail A voice mail system records messages from people both inside and outside a company. Voice mail systems use centralized equipment to record, store, and play back messages. Each user has access to an individual mailbox, which allows messages to be kept private. These systems are sized according to the number of ports, or connections, that are established between the phone system and the voice mail system. Having more ports on a voice mail system means more people can simultaneously leave or pick up messages. Compared to written notes, voice recording allows longer and more complex messages to be accurately communicated. The ability to leave detailed, private messages frequently means callers can relay information without the need for a return call. This is especially useful when you consider that half of all calls are for one-way transfers of information. Voice mail systems also guarantee a common messaging platform within a company. Features such as broadcasting allow employees to send messages to multiple people at one time, allowing the system to serve as a central messaging center for work groups or the entire company. Voice mail systems are designed specifically to work with phone systems. The term "integration" refers to a high level of inter-activity between the phone and voice mail systems. In most cases, integration comes down to three features. First, a light on the phone indicates when messages are waiting in the mailbox. This notifies users when to check the system. A second integration feature is the ability to automatically forward calls to the correct mailbox when a call is not answered. This alleviates the need for the caller to remember the correct mailbox number to leave a message. A third integration feature is known as "return to operator." This allows a caller to exit the voice mail system and reach a live attendant at any time. Not all voice mail and phone system combinations can attain this level of integration. Before buying, you need to check that the particular combination you are considering will handle these three tasks.  TOP
Cisco Systems As a Cisco Systems partner Monettech shares Cisco’s cutting edge IP technology for telecommunications systems and networks. The Cisco Channel Partner Program provides Monettech with the resource network to keep technicians and engineers trained and certified as Cisco specialists. This industry-leading program offers state of the art technical training as well as sales training. Channel Partner Program participants are recognized and rewarded for having some of the industry’s best trained network technicians who are capable of demonstrating expertise in planning, designing, implementing and supporting Cisco network solutions. As Cisco Certified partners we provide technical service with twenty-four hour call back for problem resolution and twenty-four hour onsite response capabilities. With ten years of experience we have developed a process for meeting and exceeding customer’s expectations. We begin our process by conducting a thorough site survey to clearly define the customer’s needs. Once a customer’s requirements are identified and agreed upon we assign a project manager and assemble a team of field technicians that match the skills needed for that particular project. Our project manager is responsible for closing out that work order and ensuring quality and customer satisfaction at project completion. Our philosophy is based on commitment, efficiency, integrity and quality. Monettech is fully qualified and capable of addressing any and all of your company’s voice communication needs. TOP
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 Phone: (703) 442-3500 Fax: (703) 442-0505 info@monettech.com latitude: 38° 56' 14.6" N longitude: 77° 10' 37.0" W |
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