Cost Plus Pricing Program Printer Friendlyemail us

We have a support solution for you.

Monettech provides our customers four different support options. These options satisfy all of our customers' ongoing technical support and maintenance requirements:

OPTION 1: Annual
OPTION 2: Block-of-Time
OPTION 3: Statement of Work
OPTION 4: Fee for Service

Our complete line of professional services meet the demanding technical support needs of today's corporate environments. We have specialists in structured data and voice cabling, telephone systems, and network support services. Each of these systems is interdependent on the others. Together they form a complete communications network that is critical to a company's effective and efficient operation.

The maintenance of these networks after installation is often ignored. This oversight often leads to downtime and lost productivity, which can have a real impact on the bottom line. Monettech has developed a proactive Network Maintenance program to ensure our customer's networks are constantly maintained.


OPTION 1: Annual

Great Value for Consistent Support

Monettech offers Network Maintenance Agreements that provides a guaranteed level of network care and technical support. This support level is paid for on a monthly basis and is custom tailored to meet your company's specific technical support requirements.

Advantages
  • 8-Hour Response Time - Guaranteed
  • 4-Hour Emergency Response Time - Guaranteed
  • Free travel time savings our customers money.
  • Regularly scheduled maintenance of your company's network enhancing performance and minimizing downtime.
  • Immediate access to our engineers via telephone for help with technical problems.
  • Instant remote access services so our technical support team can fix your company's technical problems without having to travel to your site.
  • Fast and more effective problem resolution, resulting from the knowledge gained by our network engineers, as they learn the intricacies of your company's network over time.
  • Tremendous savings resulting from the price protected hourly rate for one year.
  • Fixed price per hour no matter what level of technical expertise is needed keeping your costs down.
TOP


OPTION 2: Block-of-Time

Pay now to save BIG later!

Monettech's Network Maintenance Agreements provide a guaranteed level of network care and technical support. By purchasing blocks-of-time, you can save up to 24% on your network support costs.

Advantages
  • A significant discount on the hourly rate saves our your organization money. The table below illustrates the significant savings to be gained by purchasing a Block-of-Time Network Maintenance Agreement:

     Hours Purchased   Savings 
    25
    8%
    50
    12%
    75
    16%
    100
    24%

  • Free travel time provides immense savings to our customers.
  • Guaranteed 8-Hour Response Time.
  • Guaranteed 4-Hour Emergency Response Time.
  • Regularly scheduled maintenance of your company's network enhancing performance and minimizing downtime.
  • Immediate access to our engineers via telephone for help with technical problems.
  • Instant remote access services so our technical support team can fix your company's technical problems without having to travel to your site.
  • Fast and more effective problem resolution resulting from the knowledge gained by our network engineers as they learn the intricacies of your company's network over time.
  • Tremendous savings resulting from the price-protected hourly rate for blocks-of-time purchased.
  • Fixed price per hour no matter what level of technical expertise is needed keeping your costs down.
TOP


OPTION 3: Statement of Work

Need something more specific?

Some clients have one-time or repetitive technical support requirements that are better served by Monettech's Statement of Work document. This may be an office relocation, a new construction project, or a major system upgrade. For these more specific types of task orders, it is important to develop a list of specific customer requirements and a plan to meet those requirements.

The process can be simple or complex depending on the project. Our technical staff sits down with the technical staff and/or management of the organization and defines exactly what technical solutions and equipment your company needs and in what time frame you need them.

Monettech's engineering staff then drafts a Statement of Work that expresses how your requirements will be met. Once the customer and Monettech agree that the Statement of Work document accurately portrays a solution to your requirements, a project manager is assigned. The project manager is responsible for overseeing the project and ensuring it is completed on time and to specification.

TOP


OPTION 4: Fee for Service

Only when you need it

Monettech is happy to accommodate customers that want to pay by the hour for services provided. Travel time is charged for these service calls, but we can generally react quickly to service requests. Monettech does not guarantee a response time to Fee for Service customers.

TOP
"Monettech responded within minutes when we experienced water damage to our facility, getting us up and running within an hour."

Jun Yi - President, KCR Digital Printing and Imaging, Inc.

Phone: (703) 442-3500
Fax: (703) 442-0505
info@monettech.com

latitude: 38° 56' 14.6" N
longitude: 77° 10' 37.0" W
Copyright 2002, Monettech, L.C. : Terms of Use